Privacy Policy | Junk Giant

Junk Giant (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your information. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information when you visit our website, communicate with us, request services, or otherwise interact with us online or offline.

By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Information we collect

A. Information you voluntarily provide

We may collect information you voluntarily provide, including: name; email address; telephone number; mobile number; mailing address; service address; billing information; company or business information; photos, videos, documents, or files; information submitted through forms, quote requests, scheduling tools, surveys, chat features, reviews, contests, or communications; and any other information you choose to provide.

Please do not submit sensitive personal information unless specifically requested and reasonably necessary for service-related purposes.

B. Automatically collected information

We and our service providers may automatically collect: IP address; browser type and version; device identifiers; device type; operating system; internet service provider; approximate geolocation information; referring and exit pages; website activity and browsing behavior; clickstream data; session information; analytics and diagnostic data; advertising identifiers; cookie identifiers; and date and time of access.

C. Cookies, pixels, session replay, and tracking technologies

We and our third-party service providers may use cookies, pixels, web beacons, SDKs, scripts, tags, session replay technologies, heatmapping technologies, analytics tools, AI-assisted analytics technologies, and advertising and remarketing technologies.

These technologies may be used to operate and secure the website, improve website functionality, analyze user behavior, understand website performance, personalize user experiences, measure advertising performance, conduct remarketing and retargeting, detect fraud and abuse, and improve operational efficiency.

Certain third-party technologies used on our website may collect information regarding user activity over time and across different websites, devices, applications, and services for advertising, analytics, attribution, and marketing optimization purposes.

We may use dynamic phone number insertion (“DNI”) and call tracking technologies provided by third-party vendors such as CallRail. These technologies may display different phone numbers to visitors based on advertising source, referral source, campaign attribution, geographic region, or website activity in order to measure marketing performance, analyze website effectiveness, and improve customer service. These technologies may use cookies, session identifiers, or similar tracking technologies to associate website activity with phone calls.

Third-party providers may include, without limitation: Google, Meta, Microsoft, CallRail, CRM providers, hosting providers, advertising providers, analytics vendors, AI technology providers, and customer communication platforms.

Your browser settings may permit you to disable certain cookies; however, portions of the website may not function properly as a result.

2. Call recording, chat, SMS, and communications

Calls, chats, text messages, forms, emails, and other communications may be monitored, recorded, transcribed, analyzed, stored, and processed by us and our third-party service providers for purposes including customer service, quality assurance, training, marketing attribution, analytics and reporting, lead management, operational improvement, AI-assisted processing, spam prevention, and fraud detection.

Telephone calls and related website interactions may be tracked, attributed, recorded, monitored, transcribed, and analyzed by us and our service providers, including call tracking and analytics providers such as CallRail.

By communicating with us, you consent to such monitoring, recording, transcription, and processing to the extent permitted by applicable law. Message and data rates may apply to SMS communications. You may opt out of promotional SMS messages at any time by replying “STOP.”

3. Artificial intelligence and automated processing

We may use artificial intelligence (“AI”), machine learning systems, automated technologies, or similar tools to support operations, communications, analytics, advertising, customer service, lead management, and website functionality.

These technologies may process information submitted through website forms, chat tools, SMS communications, phone systems, emails, website interactions, and customer service communications. AI-assisted systems may help generate responses, route inquiries, summarize communications, improve advertising, detect spam or fraud, improve operational efficiency, and optimize website functionality.

We do not use AI systems to make solely automated decisions producing legal or similarly significant effects without meaningful human involvement.

4. How we use information

We may use information for purposes including providing services, scheduling appointments, processing transactions, responding to inquiries, customer support, website administration, advertising and marketing, analytics and reporting, remarketing and retargeting, fraud prevention, security monitoring, operational improvement, internal business operations, legal compliance, and enforcing agreements and policies.

We may use advertising and analytics features provided by Google and other advertising providers that may use hashed identifiers, enhanced matching technologies, conversion tracking technologies, or similar tools to improve advertising performance and attribution. We may use advertising technologies provided by Meta and other advertising providers for audience measurement, behavioral advertising, analytics, attribution, and remarketing. We may aggregate, anonymize, or de-identify information and use such information for lawful business purposes.

5. How we disclose information

We may disclose information to affiliates and related entities, service providers, contractors, advertising and analytics partners, CRM and communication vendors, AI technology providers, hosting and IT providers, payment processors, professional advisors, legal or regulatory authorities, and successors in mergers, acquisitions, financing transactions, or business transfers.

We do not sell personal information for monetary compensation. However, certain uses of advertising, analytics, cookies, pixels, and tracking technologies may constitute “sharing” or “selling” under applicable privacy laws, including California law. Certain disclosures to advertising and analytics providers may constitute “sharing” even where no monetary payment occurs. California residents may have rights to opt out of certain sharing activities.

6. California privacy rights

California residents may have rights under applicable California privacy laws, including rights to know what personal information we collect, access personal information, request deletion of personal information, request correction of inaccurate information, opt out of certain sharing activities, limit certain uses of sensitive personal information where applicable, and receive equal service regardless of privacy choices.

To submit a request, contact:
scheduling@junk-giant.com
(770) 799-8386
4029 Green Gables Trace, Buford, GA 30519

We may verify identity before fulfilling requests. Authorized agents may submit requests subject to verification requirements.

7. Cookie choices and consent

Depending on your jurisdiction, you may have the ability to manage cookies and tracking technologies through browser settings, cookie preference tools, consent banners, or third-party opt-out tools. Disabling certain technologies may affect website functionality.

8. Data retention

We retain information as reasonably necessary for operational, contractual, legal, security, dispute resolution, and business purposes. Retention periods may vary depending on the type of information and applicable legal obligations.

9. Data security

We implement commercially reasonable administrative, technical, organizational, and physical safeguards designed to protect information. However, no method of transmission, storage, or processing is completely secure, and we cannot guarantee absolute security.

10. Third-party websites and services

Our website may contain links or integrations with third-party websites, tools, widgets, or services. We are not responsible for the privacy, content, security, or practices of third parties. Interactions with third-party services are governed by those third parties’ own terms and policies.

11. Accessibility statement

We are committed to improving website accessibility and usability for all individuals, including individuals with disabilities. We strive to maintain accessibility consistent with generally recognized standards and continually work to improve accessibility where reasonably practicable. If you experience difficulty accessing any portion of the website, please contact us at scheduling@junk-giant.com or (770) 799-8386.

12. Children’s privacy

Our website and services are not directed toward children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we may take steps to delete it.

13. Do Not Track signals

Some browsers may transmit “Do Not Track” signals. Because no universal standard exists, our website may not respond to such signals.

14. International users

If you access the website from outside the United States, your information may be transferred to, processed, and stored in the United States or other jurisdictions.

15. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes become effective upon posting unless otherwise indicated. Continued use of the website constitutes acceptance of the updated policy.

16. Contact information

Junk Giant
4029 Green Gables Trace, Buford, GA 30519
(770) 799-8386
scheduling@junk-giant.com